Refund policy

We want you to love your Momentra watch. If something isn't right, here's how our returns, exchanges, and refunds work.

## 1. Return Window

You may request a return or exchange within **7 days of delivery**, provided the product is:
- Unused and in original condition
- In its original packaging, with all tags and accessories intact
- Accompanied by a mandatory **unboxing video** showing the product condition upon opening (required to process any claim of damage, defect, or wrong item)

## 2. Non-Returnable Situations

We're unable to accept returns for:
- Products showing signs of use or damage caused after delivery
- Requests made without an unboxing video, where the claim relates to damage or a wrong item
- Change-of-mind returns after the 7-day window

## 3. How to Request a Return

1. Email us at **momentrawatch@gmail.com** or message us on WhatsApp/Instagram DM within 7 days of delivery
2. Share your order number, reason for return, and the unboxing video (if applicable)
3. Our team will review your request within 24-48 hours and share next steps

## 4. Refunds

- Approved refunds are processed to the original payment method within **5-7 business days** of us receiving the returned item.
- For Cash on Delivery (COD) orders, refunds are issued via bank transfer or UPI — you'll be asked to share your payout details.
- Shipping charges (if any were paid) are non-refundable unless the return is due to our error (wrong/damaged/defective item).

## 5. Exchanges

If you'd like a different variant, size, or product instead of a refund, let us know when raising your request — subject to stock availability.

## 6. Order Cancellations

- Orders can be cancelled free of charge **before dispatch**. Once shipped, the order can no longer be cancelled and standard return terms apply.
- To cancel, contact us as soon as possible at momentrawatches@gmail.com with your order number.

## 7. Damaged or Defective Items

If your watch arrives damaged or with a manufacturing defect, contact us within **48 hours of delivery** with your unboxing video and photos of the issue. We'll arrange a replacement or full refund at no additional cost to you.

## 8. Contact Us

**Email:** momentrawatch@gmail.com
**Website:** momentraa.com